Mentor®
Learn.com’s – Mentor Just-In-Time (JIT) training combines a demonstration and explanation from within any application at the exact moment you need to be shown what to do. This type of training is known as Employee Performance Support Systems or EPSS. The goal of EPSS is to provide whatever Just-In-Time training is necessary to generate performance and learning at that critical moment of need. This form of training allows users to become more productive in a shorter amount of time.
The quickest way to understand Mentor is to click this link and play a multimedia eBrochure |
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Mentor is a true innovation in the eLearning segment because it gives every user instant access to the most accurate knowledge on using any software application right at the click of a button. Without leaving the application, without making a Help Desk call, without lost productivity, and absolutely without training. Mentor is different because it delivers just what the user needs to know, just when they need to know it - and usually in less than 90 seconds. Mentor's effectiveness is proven by its track record of reducing Help Desk support calls - from 20% to 40% everywhere it's been deployed.
We've been developing Mentors for custom applications since 1995 and product Mentors for various software applications since 1997, like Lotus Notes, Microsoft Outlook, Windows O/S, Internet Explorer and Office. We've sold almost 8 million product licenses, including 9 of the top 20 Fortune companies like GE, IBM, American Express, Exxon Mobil, DaimlerChrysler, Verizon, & Cisco. We also have ongoing partner relationships with the likes of America Online, Toshiba, NETGEAR and IBM/Lotus.
The standard approach to rolling out enterprise applications is too expensive and slow, and we've got a history of shortening the assimilation period associated with new deployments - saving millions of dollars in lost productivity. And because Mentor reduces Help Desk calls, shortens assimilation times, and reduces training expenditures, Mentor pays for itself and delivers a positive ROI within the first 6 months of deployment.
Learn.com creates off-the-shelf Mentors for Lotus and Microsoft products as well as custom Mentors for proprietary software applications, websites and more.
AOL, the world’s largest ISP uses Mentor to provide immediate access to multimedia user support for their 35,000,000 members on AOL’s 9.0 Optimized. Read more….
What is EPSS?
An EPSS or Employee Performance Support System is any electronic system offering integrated, on-demand access to information, advice, learning experiences, and tools to enable a high level of job performance with a minimum of support from other people. The goal of EPSS is to provide whatever Just in Time training is necessary to generate performance and learning at that critical moment of need. This form of training allows users to become more productive in a shorter amount of time.
Mentor Library - Click on any link below to view a demo on the selected title
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