Learn.com Professional Service (LPS)

Some LPS offerings include:

Consulting Services

ROI Consulting Package

Learn.com has developed a comprehensive ROI package that is specifically designed to track and illustrate your organization’s ROI as it relates to the mission-critical metrics of your organization. By partnering with Learn.com, your organization will soon reap the rewards of a proven partner and solution that offers insightful, high impact metrics that communicate the tremendous value you create for your organization.

Benefits
Your organization will receive:
- A fully functioning and automated ROI Dashboard that is customized based on your specific parameters.
- Access to professionals who are experts in LearnCenter functionality, tracking and re­porting ROI, creation of dash­boards, and rapidly under­standing your business needs.
- ROI data that will be mean­ingful to your leaders and support your training and performance initiatives.
- An in-depth understanding of the different levels of evalua­tion up to and including ROI.
- Guaranteed results or your second year of LearnCenter service is FREE!

Implementation Services

Six Phase Implementation Methodology

Learn.com has developed a six phase implementation methodology for the LearnCenter. Our professional services team further complements the methodology by providing our clients with the strategic, technological, and process-related accelerators to deploy the LearnCenter in the shortest possible time. The following are the services that Learn.com will provide to each client to assist them in planning, designing and deploying their LearnCenter implementation.

Phase 1 – Discovery
Guiding Documentation
Determine Client Project Team
Demo and LearnCenter 101
Kick-off Meeting
Initial Strategy and Design Call

Phase 2 – Planning
Client Strategy Document
Interface Design
Integration Initial Call
Client Training Plan
Project Plan

Phase 3 – Design
Client Complete Training
Introduce to Client Support Rep
LC Design
Integrations Detailed Design
Site Design Mock Up
Major Checkpoint – Scope and Project Plan

Phase 4 – Configuration
Client Setup LearnCenter / sub-LearnCenters
Integrations Develop and Test
Site Design Develop, Test and Launch
Client Prepare for User Testing

Phase 5 – Confirmation
Client Conduct User Testing
Confirm Client Ready for Transition

Phase 6 – Transition
Transition to Support and Client Advocate
Client Satisfaction Form

Talent Management Services

The R.A.D.A.R. Consulting Process

The R.A.D.A.R Consulting process is a proven, systemized plan structured to empower your organization to reach its performance and talent management objectives. The plan begins with research conducted internally on current organizational practices, processes, tools used, and training. Strategic goals are then established incorporating individual, functional and organizational goals. Job profiles are developed, competency models are set and a performance management system is ultimately rolled out.

Talent Management Readiness
To begin working with a client, we start by determining organizational practices and capabilities relative to talent management.

Strategic Goal Setting
Strategic goals are the lighthouse that guides the organization. Cascading these goals through the organization creates alignment with company objectives and ensures everyone is on the same page.

Job Profiles Creation
Organizations sometimes lack the internal capability or the time to create job profiles for key positions. Additionally, it may not pay to add to permanent staff for temporary assignments. In order to capitalize on the functionality in LearnCenter, key responsibilities, tasks, and skills should be documented to profile a job.

Competency Model Creation
As is the case with creating job profiles, organizations sometimes lack the internal capability or bandwidth to create competency models. In order to capitalize on the functionality in LearnCenter and drive the development of its people, their skills, abilities, behaviors, and traits should be documented to profile competencies required for exemplary performance.

Performance Management System Development
One of the most important drivers of organizational performance is the performance management system. In some organizations, this only consists of an annual review. In order to win in today's competitive environment, organizations must create a continuous process of driving and developing performance.

Organizational Wellness Package
Through highly informative monthly webinars, the Learn.com Organizational Wellness Center provides clients with critical talent management support and education they will not find anywhere.

Topics to be Covered
With the knowledge gained by the following 12 topics, you will learn best practices and the techniques preferred by the top talent management professionals. Topics include:

Assessing talent management capabilities Selection processes and tools Onboarding activities Goal setting processes and tools Creating job profiles Developing competency models and processes

Establishing a performance management system Succession planning processes and tools Career progression maps Workforce analysis reports and needs assessments Development planning processes and tools Employee surveys and analytics

Custom Content Development Services

Learn.com has developed hundreds of courses and thousands of hours of rich, multimedia-based e-learning on a wide variety of topics including Microsoft Office skills training, compliance training (Sexual Harassment, OSHA Safety, etc.), management training (Interviewing Skills, Hiring/Firing, etc.), and more. We offer full-service e-learning design and development services including instructional design, media acquisition (photography, voice, graphics, etc.), production, programming, testing, and more. Learn.com also offers thousands of off-the-shelf content titles covering many topics (IT, Personal Skills, OSHA, Compliance, etc) to be able to deliver a complete solution to our clients.

Learn.com develops storyboards and programs for online learning courses based on learning objectives and content provided by our clients. Design and development are based on the ADDIE model of courseware development (Analyze, Design, Develop, Implement, and Evaluate).

Custom Tailored to Your Organization’s Specific Requirements

The LearnCenter platform was the first, and is the only complete talent management suite on the market today. Originally developed as a learning management and learning content management suite, the LearnCenter platform was built from the ground up by Learn.com based on our vision, client feedback and industry validation to manage the entire employee lifecycle from pre-hire to retire™, from one interface and one database of record. The LearnCenter platform uniquely and harmonically delivers what other solutions on the market do by integrating 3rd party systems and other vendor’s technology.

Learn.com Instructional Design Process

Analyze and Design		Develop			Implement
Design	Script Storyboards	Media	Authoring	Courseware Reviews	Install and Text
Objectives Outlines Instructional Design Strategy Standards / Conventions Content	Narration Text Audio Graphics Programming Detail	Graphics Production Audio Recording	Integrate Courseware Computer Logic	Alpha Review Beta Review	Install on LearnCenter or LMS Test Book-marking, Tracking, Scoring, Progress Deliver Gold
Review and Signoff Points
Evaluate

Learn.com professional services can provide custom:
Storyboarding/script writing and production Media production Training manuals Training resources Study aids, reference charts, glossaries, etc.	Audio/video files Course description and syllabus Pictures, graphics, and charts PowerPoint lecture files Quizzes/exams

Graphics and Audio

Learn.com can provide graphics as needed, in the form of professional photographic images or 2-D drawings created by our graphic designers. Learn.com ensures adherence to each client’s unique styles and standards so that the completed project will coordinate beautifully with their Web sites and branded images. Audio-rich courseware uses voiceover narration on all parts of the instruction, interactions, and on remediation and feedback. Learn.com’s patented compression technologies allow for seamless streaming over dialup connections without delay or lag time. Learn.com uses its own professional-grade recording facilities and voiceover talent to produce the audio narration.

Courseware Development Tools – The Rapid Intake eLearning Development Platform

The Rapid Intake eLearning Development platform is a standard of practices, tools, and technologies upon which a proven, user-friendly foundation of course development products are built. A group of instructional designers spent years developing the most efficient e-learning products on the market so that your organization can build e-learning not just quickly, but effectively as well. The best practices and standards in the industry have been gathered and incorporated into products that offer precisely what your business needs to create sophisticated interactive training courses that meet all industry standards.

ProForm™ – Rapid eLearning Development for Individual Users

ProForm is a single-user desktop solution for individual eLearning developers. ProForm allows users of all levels of ability to create beautiful Flash-based eLearning courses without having to know Flash. Novice users and subject matter experts (SMEs) simply fill out form-based templates to create interactive Flash-based course content, while advanced users can create reusable custom templates by accessing the Flash source code (.fla).

Design Services

Web site design services are offered in five packages and also a la carte.

Web Site Design - Expertise:
Usability Scalability Branding	Advertising Promotion

A La Carte Web Design Services
Header design Logo design Flash splash page Flash graphics Loading courses Linking courses Multiple home pages Text rollovers	Video Additional page development Additional sub-LearnCenter development Images .gif or .jpg to be purchased & sized Font creation Setting up e-commerce site with graphics And more!

Off-The-Shelf Services

High Performance Package
This offering provides clients with a comprehensive review of their LearnCenter platform by a Learn.com designer, a written evaluation and recommendations for improving the look, feel, layout and navigation of the site and up to 20 hours of design services toward achieving the defined goals. This offering is recommended yearly or bi-annually for multi-year contracts, providing the client with an avenue for assessing their LearnCenter environment usability and keeping it fresh and engaging.

Change Management Package
Businesses that don't develop and properly execute a change management program will slow down deployments, raise costs, and put undo stress on the company.

The Learn.com Change Management Package ensures the success of LearnCenter deployment. The goal is to get the management team and all employees on the same page, supporting and utilizing the LearnCenter platform to reach organizational objectives.

Change Management Benefits

Communication
Create pre-rollout awareness of the LearnCenter platform and any organizational process changes Drive the desire to participate and support the change
Learning
Deliver information and design tools that show users how to succeed
Support
Remove anxiety by providing ongoing support tools, reinforcing the organization's commitment to users

Media Streaming Package
Media Streaming Services (MSS) provides an important technology and essential learning tool your business should not be without. With MSS, your audio and video files will begin instantly, with the click of the
play button.

Features and benefits of Media Streaming Services include:
Better overall performance and delivery of video and audio Optimized network to ensure smooth delivery Built-in load balancing and failover to scale video despite the heaviest traffic (hosted) On-demand video streaming starts the instant viewers click "Play" Multiple bandwidth and storage levels to service client's needs	Single source for product and features No additional system requirements to use MSS from Learn.com (Hosted environment, requirements may exist from content) No hassle of setting up and maintaining your own streaming server hardware and network Use all the powerful features of LearnCenter with MSS

Data Synchronization Package

One Time Import Option
In many cases, clients may have a legacy system that has reached the end of its useful life. However, in decommissioning that system, you do not want to lose the valuable data that it contains.

Ongoing Synchronization
Some clients also have an existing system that will run in parallel with LearnCenter. Generally, it performs somewhat different functions from the LearnCenter platform but will need to share data with LearnCenter. The process for integrating this data is much the same as a one time import.

Once the test synchronization is verified, the full data set will be synchronized with the target production LearnCenter. The synchronization will be scheduled as determined by the client. For example, the synchronization can be setup to run monthly, weekly, daily, hourly, or every 15 minutes if you like. There are also facilities for on demand synchronization.

User Integration Package

Definition
A standard user integration is defined as an application that is tasked with the responsibility of managing the user base of a LearnCenter system through communication with a talent management system. A user integration is a scheduled application that is able to run hourly, daily, or weekly - the exact time and frequency of this operation is determined by the needs of the client but is usually set to daily updates during non-peak hours. Managing the user base of a LearnCenter system consists of creating new user accounts, updating existing user accounts, and terminating user accounts that are no longer active accounts within the talent management system.

Method of Transfer
There are numerous methods of transfer of this information. The most popular method of transfer of this information is using a file provided to the application through File Transfer Protocol (ftp). A location is designated to be the source repository (for hosted clients, this is usually a new directory created within the "upload" directory) and another location to be designated as the archive directory (often created as a directory named "archive" within the source repository).

Single Sign-On Solution Package
Learn.com Professional Services can provide integration with your network to enable a single sign-on solution so that learner logon credentials match their network user name and password.

Automatic ROI Report Package
This offering provides clients with customized versions of standard LearnCenter reports, delivered to their e-mail inbox.* These reports capture the same information as those within their LearnCenter, represented in both numerical and graphical formats for easy interpretation.

*Up to 5 selected reports delivered weekly

Some reports include:
Completed ILT Sessions WBT Courses Completed Completed Enrollments SCORM Class Status or Class Status Current User Enrollments WBT Courses Started Assessment Report Assignment Status Certification Report Job Progression Report	Learner Progress Report User Skills/Competencies Activity Report User's Supervisor Group Members User Info User Notes Pre/Post Test Score Comparison Report Item Response Analysis Report User Skill Gap Report Dropped Enrollments

Marketing & Communication Packages

Preparing an organization for the introduction of the LearnCenter platform is equally as important as setting up the LearnCenter environment. It's essential that the project manager work closely with the LearnCenter administrators in collaboration with the company's management team to develop a communication plan. These tools are a very effective way to communicate your training message.

 

Options:
E-mail templates E-mail postcards Flash e-mails Postcard mailers Paycheck stuffers	Posters Table top displays Flyers Animated Web banners Pop-up banners

Administrator Training

LearnCenter Administrator Training
Learn.com provides training programs for project team members and primary roles involved in LearnCenter system setup, content administration, and training administration.

LearnCenter training consists of three live, online orientation sessions for the primary roles involved in a LearnCenter implementation. These programs provide an overview of the decisions each role will make throughout the implementation process, but do not include hands-on product training. Project team training prepares your project team members for the implementation process.