Pioneering self-service technology provider enables lowest cost per incident, virtual service implementations.

Sunrise, FL - March 15, 2006 - Mentor CLS, Inc., a Learn.com company and the leader in informal learning, is proud to announce its affiliation with the Help Desk Institute.  Mentor is a workflow-embedded, self-service technology that enables end users to help themselves with challenges encountered in both commercial off the shelf applications and custom enterprise applications.

Mentor is a strategic solution for any help desk operation considering a virtual service implementation. Mentor has proven to promote end user self service, resulting in true call deflection, allowing your agents to focus on resolving more strategic incidents and exceeding performance-based enterprise service levels.

Custom Mentor implementations extend application support to enterprise and proprietary applications, accelerating end user assimilation and adoption.  Mentor drives stronger help desk ties to the business community and learning teams, resulting in achieving enterprise business goals. 

Mentor:
• Cost effectively meets enterprise self service Help Desk requirements
• Supports the ITIL approach to service management
• Significantly reduces Help Desk Incident

Visit the Mentor team at booth # 225 on the HDI Expo Hall and bring the enclosed postcard to register to win a ‘Mentor® Proof of Concept Program’ implementation within your enterprise.

Dan Gallo, President of Mentor CLS will be presenting at the HDI 2006 Launch Pad Session at the back of the Expo Hall at 12:00 noon on Tuesday, March 21st.

About HDI
HDI is the world's largest membership association for IT service and support professionals and the premier certification body for the industry. Founded in 1989, HDI's mission is to lead and promote the IT service and support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification and training, HDI produces the world's largest and highest-rated event for service and support professionals, the HDI Annual Conference & Expo. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide including many of the Fortune 500, and 60 local chapters in North America. For more information, visit http://www.thinkhdi.com.

About Mentor
Since 1994, Mentor CLS has been the leader in self-service technology solutions, just-in-time knowledge transfer and performance support.  Mentor® empowers end-users with the three essential elements crucial for their success with any technology or software (communication, learning and support), right at their desktop, embedded in the application.  For more information please visit www.trymentor.com or call 954 233-4000.

About Learn.com
Learn.com® is the worldwide leader in creating and projecting power on-demand e learning with more than 50 million end users around the globe. Our proven suite of solutions will empower your organization to administer every aspect of its training and learning initiatives, including design, delivery, tracking, and implementation. Learn.com’s unwavering commitment to understanding client needs and goals allows us to partner with our clients to increase business performance.  The Learn.com family of solutions includes the award-winning LearnCenter® learning management system (LMS / LCMS), the CourseMaker Studio® authoring tool, Mentor® EPSS and the 1,100 title Learn2® online course library.
 
For more information please visit www.learn.com or call 954-233-4000